Privacy notice

Last updated 22 October 2026

This notice explains how CPD Waste Removal Ltd uses the personal information you give us when you ask for a quote, contact us or book a collection.

Who we are

CPD Waste Removal Ltd is registered in England and Wales, company number 15396183. Our registered office is 44 Tyeshurst Close, London SE2 0DZ. We are responsible (the "controller") for the personal information you give us through this website, by phone or on WhatsApp.

To get in touch about your information, call or WhatsApp us on 07394 094842, or write to us at our registered office.

What we collect

• When you ask for a quote: your name, phone number, email address (if you give it), the collection postcode and any access notes, a description and photos of what needs clearing, your preferred date, and how you'd like us to contact you.
• When you call or message us: your phone number and anything you tell us or send us.
• When we do a job for you: the collection address, what we took, and the payment and paperwork for the job.

How we use it

• To give you a quote and answer your questions.
• To arrange and carry out your collection, and to contact you about it.
• To keep the records the law requires, such as waste transfer notes and accounts.

We don't sell your information and we don't use it to send you marketing.

Our lawful basis

We use your information to take the steps you ask for before a booking and to carry out the job (contract), to keep records the law requires (legal obligation), and to run our business sensibly, for example handling a query or a complaint (legitimate interests).

Who we share it with

• WhatsApp (Meta), if you choose to contact us or send your quote request through WhatsApp.
• Companies that provide services we use to run our business, such as our website host, only as far as they need it.
• Authorities such as the Environment Agency or HMRC, where the law requires it.

How long we keep it

We keep your information only as long as we need it to quote for and carry out your job, and to meet our legal and accounting record-keeping duties. For example, waste transfer notes must be kept for at least two years.

Your rights

You can ask us for a copy of your information, ask us to correct it or delete it, or object to how we use it. Contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

This website doesn't set cookies and doesn't use tracking or advertising cookies. To display the page, your browser downloads some code libraries from content delivery networks (cdnjs.cloudflare.com, cdn.jsdelivr.net and unpkg.com), which see your IP address in order to send the files. If we add analytics in future, we'll update this notice and ask for your consent where the law requires it.

Changes to this notice

If we change how we use your information, we'll update this page and the date at the top.